Privacy Policy

Effective: September 18, 2025

We respect and protect your personal data in compliance with RA 10173 (Data Privacy Act of 2012). The City Government of Tacloban is registered with the National Privacy Commission (NPC) and holds an active NPC Certificate of Registration and Seal.

1. Information We Collect

• Personal Information: Full name, date of birth, gender, email, phone, address.
• Business Information: Business name, permits, licenses, TIN, business address.
• Transaction Data: Payment references, receipts, application/assessment history.
• Technical Data: Device identifiers, IP address, browser details, login activity.
• Supporting Documents: IDs, clearances, certificates, permits, and related attachments.

2. Purpose of Processing

• Process and verify business permits, applications, and renewals.
• Generate official receipts, certifications, and permits.
• Comply with statutory and regulatory requirements.
• Detect, investigate, and prevent fraudulent or unlawful activities.
• Enhance service delivery, improve UX, and strengthen security.

3. Legal Basis

Processing is based on lawful criteria under RA 10173: compliance with legal obligations, performance of a public task, and/or consent.

4. Sharing & Disclosure

• Authorized City Government of Tacloban offices.
• National agencies (e.g., DTI, BIR, DICT) as legally required.
• LandBank and authorized payment partners for transactions.
• We do not sell personal data.

5. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, and archival purposes following National Archives and DICT standards.

6. Security Measures

We employ organizational, physical, and technical safeguards (access controls, encryption where applicable, MFA for admins, logging, and security reviews). No system can guarantee absolute security.

7. Your Rights

• Be informed; access your data; object to processing.
• Request correction/erasure; data portability where applicable.
• Lodge a complaint with the NPC.

8. Cookies & Tracking

We may use cookies for preferences, analytics, and session management. You can disable cookies, but some features may be limited.

9. Third-Party Links

External links may be provided for ordinances or national agencies. Their privacy practices are outside our control.

10. Changes to this Policy

We may update this Policy; significant changes will be announced via the app, website, or registered email.